This keeps happening anyone know what to do thanks.

We need information about your hardware configuration:

1. Click Windows Start button or press Windows and R keys.
2. Type DXDIAG in the Search bar (bottom left) or in Run window and press Enter key.

System tab: Windows version, processor model and the amount of RAM memory.
Display tab: name of the graphics controller and the driver date.
Audio tab: name of the audio controller and the driver date.

Please provide us the above information only and not the full content report.

_________________
TECHNICAL SUPPORT
FOCUS INTERACTIVE TEAM