We need information about your hardware configuration:
1. Click Windows Start button or press Windows and R keys.
2. Type DXDIAG in the Search bar (bottom left) or in Run window and press Enter key.
System tab: Windows version, processor model and the amount of RAM memory.
Display tab: name of the graphics controller and the driver date.
Audio tab: name of the audio controller and the driver date.
Please provide us the above information only and not the full content report.
FOCUS INTERACTIVE TEAM